You can feel it. You think it. You just know it. Your company is performing at its peak. But is it really? How do you know?
ROM organizational organization diagnostics, performance improvement, strategy development and execution services can take your company's performance from acceptable to exceptional. Together we can release the hidden value in your organization. Each engagement is designed to make the most of your organization, leadership and people, not just run through an exercise with the latest management fad.
(New Service in 2007). The Baldrige Criteria for Performance Excellence are the global standard for improving leadership, operations, culture and business results. ROM staff have served as lead examiners and can help your organization better understand and navigate the process, whether to build performance or to pursue an award. Although we are capable in business, health care and education categories, our real expertise is in the nonprofit sector.
Piloted in 2006 and offered for the first time in 2007, Baldrige for Nonprofits provides a structured opportunity to improve operational effectiveness and constituent services in an integrated way. ROM staff have extensive nonprofit experience, including serving as Director and Chair of Boards. It is the unique combination of examiner and practitioner that we bring to your organization - at any level of effort. Contact us to explore how Baldrige can help you.
Second Opinion Assessment (SOA) (New Service in 2006) You wouldn't undergo major surgery without getting a second opinion. Why would you commit your organization to a major change initiative or investment without getting a second opinion? If you are ready to implement a sizable strategic, operational or cultural change in your organization, call us for a second opinion. We will provide you the counsel of a senior Certified Management Consultant and former lead Baldrige Examiner for an independent and objective confirmation - or caution. For a fraction of the cost of your primary assessment and action plan, you will significantly reduce the risk that something was missed, misinterpreted, or mischaracterized. On the upside, your will benefit from a different perspective, some added strategies, and the assurance that you are making the best choice possible.
Second Opinion
Alignment
Company Alignment You know exactly where you want to take your organization. Which strategic, operational or cultural factors are critical to your success? Which key functions perform better than others do and how does this performance compare with your peers? Do management, staff and your board agree with your assessment? How do you know? Get a fast, best practices look inside your organization to tell you the exact answers to these questions and see how well aligned you are on strategy, operations, and culture. Within a week you can know the answers to these questions. Armed with this information, you can create a shared understanding of your strengths, opportunities for improvement and an action plan to address them.
Minesweeper You have just merged with or acquired another company and are poised to take advantage of synergies. You have done due diligence and know your relative strengths and weaknesses. However, you also know that there are land mines buried in the new organization - misalignments between your respective strategies, operational designs and organizational cultures - that will destroy the potential value you planned for. You just don't know where they are.
We can help you identify where these disconnects are between companies, board, management and staff, and help you defuse them so you can create value as planned. Create the foundation for fact-based management by identifying high performance and the criticality of various functions to your success. You'll have management discussions like never before once you see your performance data. This assessment and advisory service also applies to executive changes, rapid growth and responding to economic or market changes.
Minesweeper
Job Suitability
Job Suitability Organizations hire for eligibility and fire for (in)suitability. Eligibility is how well a person meets the technical requirements of the job, while suitability is how well they fit in with the needs of the job environment and work culture. How well do your staff (executive, administrative or technical) meet the criteria for successful performance? How well will they "fit in?" What if you could use an innovative job suitability assessment tool to identify strengths and weaknesses of candidates or current staff? ROM can provide one of the few fully validated performance assessment tools available to give you insight, and an actionable plan to address, suitability for long term performance.
Board Align Does your Board have the right makeup to work effectively? Are you aligned on your sense of purpose, tolerance of risk, sense of optimism, communication styles, balance of analytic and intuitive skills, or several other key attributes of successful Boards? How do you know? Do you select directors for their ability to work effectively with existing Board members or for technical, market or political capabilities? How do you know that this is the best practice? ROM can work with your Board to uncover limitations to its effectiveness and help you see ways to align capabilities and unlock its potential governance effectiveness.
Board Align
Strategy Development and Execution Strategic planning need not be complicated. Doing it well is hard and takes time, which is why most organizations avoid it or do it poorly. Successful strategy comes from understanding both your assets, their value in the market. Together we can help you evolve into an adaptable, resilient and effective organization based on a clear strategy. This is not just "strategic planning" or a "planing retreat." Strategy formation, deployment and evaluation are a long-term process.
However, even the best strategies do not execute themselves, usually because most organizations do not have in place an integrated system capable of monitoring and managing that strategy. Too often, they focus on only financial or customer aspects of the business and not the health of the entire system. Measurement of what matters is left to the back office and these numbers fill the required reports that managers barely have time to read, much less act upon. Because measurement is not management, ROM helps develop your organization's capabilities to execute by more than just the numbers.
ROM Seminars
Workshops and Seminars
Effective Decision Making Bad decisions cost companies money and time that they may never recover. We are not as good at making decisions as we think we are, but there are proven ways to improve how we frame issues, select a decision strategy, collect relevant information, and learn from past decision failures.
Ethics and the Bottom Line Doing well by doing good is an issue of money, not just morals. In addition to shielding your company from fines and market rejection for lapses of ethical judgment, a solid and pervasive ethical corporate culture actually enhances productivity and employee commitment.
Performance is More Than Just Efficiency You may be among the best of your peers, but why aren't you the best in your class? You have efficient processes, experienced managers, know your customers, and hire good staff. But you seem to make the same kinds of little mistakes or miss opportunities that keep you among the second tier of companies in your market space? What hidden leverage point is missing that will let you rise to the top?
