Meet with ROM President, Mark Haas in a no-obligation strategy session to identify your organization's strengths, opportunities for improvement and a path to performance. Call now at (888) 684-5889 or email.

ROM is an Oath of Non-Allegiance signatory. We consider any approach, product or service if it can improve our client's condition, regardless of source, not just "our own brand."

Management Challenges

In management, as in medicine, prescription without diagnosis is malpractice. Effective organizational decision making and design require a fact-based management plan. Many organizations lack data on past or current performance, operations, customer or staff attitudes, market perceptions, planning assumptions, business trends or organizational capabilities. With proper diagnostic data, ROM can help turn intuition into insight and create a more productive business plan.

Benefits of Organizational Assessment

In management, as in medicine, prescription without diagnosis is malpractice. Organizational change must be built on valid and insightful understanding of how the organization works and how it might best change to achieve its mission. This means gathering data from those who know the organization best - its managers, employees and customers rather than relying too heavily on the opinions of newly-arrived consultants.

Two dimensions of assessment are necessary. The first is how well staff judge the performance of the organization against industry best practices, including their not knowing about some aspects of strategy, operations or culture. The second, and most often ignored in organizational assessment, is the importance of a particular function to the success of the enterprise. The differing values people place on the criticality of business functions reveals the sources of resistance to change and the likelihood of success in improving performance. The assessment shows what is unimportant, high performing and important, and low performing and important - and where the organization should focus its efforts.

How Organizational Assessment Works

ROM has worked with an organizational assessment company to make available a highly validated assessment instrument based on industry best practices that includes these two dimensions and a growing base of assessment results to rprovide credible benchmarking data.

ROM and the executive select the most appropriate survey for the size, staff sophistication, and industry and administers the survey, evaluates the results and briefs the executive team and staff.  Frequently, the results surface previously unknown issues and lead to vigorous debate and discovery about future direction. The ability of survey data to focus on the low performing but important business functions usually creates unprecedented consensus around a path forward.

ROM works with the client to address each of the 4-6 critical performance improvement targets, identifying in-house teams and outside advisors, as appropriate, to tackle issues raised by the survey. A repeat of the survey after 6-12 months shows progress against plan and validates or refutes the effectiveness of the improvement strategy.