Meet with ROM President, Mark Haas in a no-obligation strategy session to identify your organization's strengths, opportunities for improvement and a path to performance. Call now at (888) 684-5889 or email.

ROM is an Oath of Non-Allegiance signatory. We consider any approach, product or service if it can improve our client's condition, regardless of source, not just "our own brand."

Management Challenges

Although business problems are easy to understand and address when broken into parts, organizations operate as integrated systems. Effective managers understand this and pursue fact-based, results-orients, values-driven systems in pursuing their vision, mission and objectives. Using a formal organizational performance improvement model is critical to success. Of the many models developed and promoted for use, the Baldrige Criteria for Performance Excellence has served for more than two decades as the most thoroughly tested and used by exemplary organizations, large and small, in every sector.

Benefits of Baldrige Application Support

The Baldrige Criteria for Performance Excellence are the global standard for improving leadership, operations, culture and business results. ROM staff have served as lead examiners and can help your organization better understand and navigate the process, whether to build performance or to pursue an award. Although we are capable in business, health care and education categories, our real expertise is in the nonprofit sector.

You do not need a consultant to advise your application process. However, unless you have an experience examiner on staff, or your pocesses are already close to world class, an outside consultant can help you up a steep learning curve and save a lot of time.

This service provides a structured opportunity for commercial or nonprofit organizations to improve operational effectiveness and constituent services in an integrated way. ROM staff have extensive nonprofit experience, including serving as Director and Chair of Boards and have advised commercial firms in a range of industries. It is the unique combination of examiner and practitioner that we bring to your organization - at any level of effort. 

How Baldrige Application Support Works

Possibly the greatest value to the client comes from the effort to work through the analysis, introspection and catharsis of preparing the application, Therefore ROM does not provide a "turnkey" application. Instead, we ask hard questions, help clients avoid wasted effort, and facilitate a process of learning and growth.

ROM assigns a consultant to work with the client executive team and one or more designated staff members. The process from start through Feedback Report should take about three weeks, depending on client interest and staff availability. Major activities are:

1. Agree on project design and responsibilities
   
2. Train application team and other staff in Baldrige criteria and process
   
3. Conduct Organizational Profile
   
4. Evaluate benchmarks to other organizations as needed
   
5. Review Core Values use in client organization
   
6. Assess performance for each category
7. Assess performance across categories
   
8. Define gaps in integrated performance excellence
9. Develop preliminary performance improvement schema
   
10. Support client staff in preparing Draft Application
11. Prepare preliminary Feedback report and brief client
    
12. Conduct simulated site visit (documentation and actual visit experience)
13. Recommend readiness for full application
    

We conduct introductory working sessions on site and weekly review sessions, with telephone and email support responses within one business day. Reduced on site presence by the consultant strengthens the client staff team's commitment to and accountability for the assessment and application process.